General Terms and Conditions

These terms of use ("Terms of Use") set out the terms and conditions under which a Customer (as defined below) may access and use c.technology AG's (Tessinerplatz 7, 8002 Zurich, Switzerland, e-mail address: info@ctechnology.io; "c.technology") online platform ("Platform") accessible, as applicable, through a website or web application under c.technology’s domain ctechnology.io ("Website"), through a potentially white-labeled mobile app ("App"), or through a website or web application under an OEM’s domain ("OEM Website"). 

On the Platform, Customers, such as OEMs, vehicle owners or ecosystem partners, can manage vehicles, get performance, usage, and engineering insights, and leverage partners networks and communication channels.

The Platform and its Services are being continuously developed further. Technical issues may occur and are dealt with as fast as possible.

1. Definitions

In these Terms of Use, the following terms shall have the following meanings:
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2. Registration, Verification

2.1 Before the Customer is being granted access to the Platform, the Customer or Customer's authorized representative must register on the Platform using either their existing Google or Apple ID or create a new account on the Platform ("Personal Login Data"). Registration requires acceptance of (i) these Terms of Use, (ii) the Privacy & Cookies Policy and (iii) only in case of an OEM and, where applicable, an ecosystem partner, having entered into a SaaS Agreement with c.technology.

2.2 c.technology reserves the right to deny registration to any potential Customer.

2.3 It is within Customer's sole responsibility to keep the Personal Login Data in confidence and to avoid any misconduct with regard to the use of the Personal Login Data. Personal Login Data shall not be transferred to anyone. c.technology shall not be liable for any damages resulting from any abuse of Personal Login Data.

2.4 Anyone who legitimizes themselves with Personal Login Data (self-legitimization) is considered as authorized to access and use the Platform and the Services (i.e., as Customer or Customer's authorized representative) without further verification of their authorization by c.technology. Likewise, all instructions and all communication that c.technology receives via the Platform are considered to have been entered and/or authorized by the Customer whose Personal Login Data has been used.

2.5 Insofar as possible on the Platform, a Customer may individually design their user profile. However, the Customer must then in particular refrain from pretending to be another person, brand or organization.

3. Blocking of Personal Login Data, Termination of Use

3.1 c.technology may at any time and without notice block a Customer's access to the Platform, in particular if such Customer is suspected of having provided false data for the purpose of registering or verifying or violated (i) these Terms of Use, (ii) the Privacy & Cookie Policy or (iii) any applicable laws or regulations. In addition, c.technology may block access if considered necessary for security reasons. 

3.2 If a Customer has multiple accounts, c.technology reserves the right to block/terminate all such Customer's accounts.

4. Services

4.1 c.technology provides the Customer with the Services available when registering for or accessing the Platform with its Personal Login Data. Such Services may in particular include for a Customer to manage their vehicles and their data in real-time, interact with, control, and analyze the usage and performance of connected vehicles, either directly or by means of APIs, publish posts, stories or comments on the Platform, as well as the possibility to create user profiles and to communicate with other Customers or ecosystem partners.

4.2 The Services available on the Platform may also include services of third parties. In relation to such services, the respective third party is the Customer's contractual partner based on the respective third parties' terms and conditions. In addition, c.technology is not acting as auxiliary person of third parties offering services on the Platform.

4.3 c.technology is entitled at any time to change Services on the Platform and to discontinue the provision of Services. 

4.4 The Customer acknowledges that Services may be interrupted at certain times, that the Platform may not be always available and that technical issues may occur.

4.5 The Customer acknowledges that Services may not be available in certain countries or regions.

5. Subscriptions

5.1 Access to certain Services may require the purchase of a Subscription. The included Services, duration, and pricing of each Subscription are determined solely by c.technology and may vary by plan. c.technology reserves the right to modify Subscription offerings, included Services, or pricing at any time in accordance with applicable law.

5.2 A Subscription starts on the purchase date unless stated otherwise, for example when a vehicle Subscription includes a specified start date, and continues for the period stated in the Subscription description (monthly or annual). 

5.3 For annual Subscriptions, the full fee is charged in advance upon activation and at each annual renewal date thereafter. For monthly Subscriptions, fees are charged in advance at the start of each monthly billing cycle. Unless canceled in accordance with this Section, all Subscriptions automatically renew for the same billing period as the previous term. 

5.4 The Customer is solely responsible for canceling a Subscription. Inactivity, sale, or non-use of a vehicle does not automatically suspend, terminate, or modify a Subscription unless expressly agreed in writing by c.technology. Cancellation takes effect only at the end of the current billing period; no partial or prorated refunds shall be provided unless required by law. 

5.5 In B2B fleet or OEM contexts, annual Subscriptions may, at the discretion of c.technology, be invoiced on a monthly basis. In such cases, the annual Subscription remains in force for its full annual term and is automatically extended by one additional month at the end of each invoiced month, unless canceled in accordance with these Terms. c.technology may also apply a specific inactivity policy—such as the automatic deactivation or removal of vehicles that have not transmitted data for a defined period (e.g., twelve months)—provided that such policy is explicitly set out in the applicable written Agreement. This provision does not apply to individual users. 

5.6 OEM or Organization contracts governed by a separate Agreement remain valid for the agreed contractual term and are subject exclusively to the termination provisions contained therein.

5.7 Either Party may terminate this Agreement with immediate effect for cause, including but not limited to a material breach that remains uncured within twenty (20) business days after written notice, bankruptcy, insolvency, or cessation of the Platform by c.technology. Termination does not affect payment obligations for the current billing period. Any prepaid fees are non-refundable unless otherwise required by law. Upon termination, Customer accounts and associated data will be deactivated or deleted in accordance with the Privacy & Cookies Policy and applicable data protection laws. 

6. Fees and Payment

6.1 Access to and use of the Platform and its Services may be subject to the purchase of a Subscription as described in Section (3) or to other fees as defined in an applicable SaaS Agreement, order form, or similar written arrangement.

6.2 Fees arising from Subscriptions, SaaS Agreements, or order forms may be paid either:
- by an Organization that holds a commercial agreement with c.technology; or
- directly by the End-user through an individual Subscription plan offered via the Platform or App.

6.3 Unless otherwise agreed in writing, invoices issued to Organizations are payable in full within thirty (30) days from the invoice date. Subscriptions for End-users are billed automatically in advance at the start of each billing cycle through the designated payment method.

6.4 All fees are stated exclusive of applicable taxes, duties, and third-party transaction charges, which shall be borne by the paying party.

6.5 In the event of non-payment or payment default, c.technology reserves the right to suspend, restrict, or terminate access to the Platform or any related Services after prior written notice and without prejudice to its right to recover any outstanding amounts or damages.

6.6 Fees for End-users collected by OEMs or partners are governed by the respective commercial terms between such OEM or partner and the End-user. c.technology is not a contractual party to such transactions and assumes no liability for their collection, accuracy, or enforcement.

7. Technical Support

7.1 Unless otherwise agreed between c.technology and the Customer, c.technology or third parties designated by c.technology will provide technical support relating to the use of the Platform and the Services during normal business hours. c.technology does however not guarantee any particular availability of the Platform and/or the Services.

7.2 The Customer is solely responsible for having the technical prerequisites in place in order to access the Platform and use the Services (e.g., computer/mobile phone, access to the Internet).

8. Content

8.1 The Customer is solely responsible for the Content uploaded to and made available on the Platform. The Customer is solely responsible for compliance with all laws and regulations applicable to the Content, and that the Content does not infringe any third-party rights, in particular, but not limited to, third party copy- or personality rights in Content. 
8.2 c.technology does not give any representation or warranty to any Customer that the Content does not infringe any such third-party rights, and c.technology shall not be liable in any form for any Content.

9. Purchases, Sales and Third-Party Services

9.1 The sales or service contract relating to products or services sold or rendered by a Customer or third party to another Customer is directly entered into between the selling or service-rendering Customer or third party service provider and the buying or service-receiving Customer. For the avoidance of doubt, c.technology is neither party nor auxiliary person or agent nor in any other way involved in the conclusion or execution of the sales or service contract entered into between the selling or service-rendering Customer or third party service provider and the buying or service-receiving Customer, nor does c.technology give any representation or warranty with respect to the products offered for sale or sold or services offered to be rendered or rendered by a Customer or third party, nor does c.technology purchase or sell any such products or render or receive any such services. 

9.2 Therefore, any claims arising out of or in connection with the sales or service contract, including its validity, invalidity, breach or termination must be made directly between the Customers or, where applicable, the Customer and the third-party. c.technology does, for example, not make paybacks or revert sales contracts.

10. c.technology's Rights concerning Content

This imprint was last revised in Zurich,By uploading Content to the Platform, the uploading Customer accepts that c.technology or its affiliates may use such Content to the extent necessary or useful to fulfil c.technology's contractual obligations towards any Customer, to meet statutory obligations imposed on c.technology or for business interests of c.technology. Such use includes in particular the following: 

a) Storing and making such Content accessible (including, to the extent necessary to make it accessible, copying such Content) on the Platform to other Customers; and
b) Storing the Content upon termination of the contractual relationship with the Customer if and to the extent required by statutory obligations (e.g., statutory retention periods) of c.technology or required or useful for business interests of c.technology. on the 21st of October 2025 by c.technology AG.

11. IP Rights

11.1 All IP rights and other rights attached to the Platform or to Services are owned or licensed by c.technology. No such rights shall be assigned hereunder to the Customer. However, c.technology does not claim any IP rights relating to the Content published on the Platform. 

11.2 The Customer may not use c.technology's Trademarks (e.g., for marketing purposes or in advertising material) without c.technology's prior written consent.

11.3 The Customer shall inform c.technology without undue delay, if the Customer becomes aware of any infringement or threatened infringement of any of c.technology's IP rights.

12. Data Protection

12.1 c.technology processes personal data solely in accordance with the Privacy & Cookies Policy.

13. Indemnification

13.1 The Customer hereby undertakes to fully compensate and indemnify c.technology for and against any and all damages, loss, costs and expenses, including indirect and consequential damages, loss of profits, interest, penalties and reasonable attorney's fees incurred or sustained by c.technology due to Customer's non-compliance with these Terms of Use, the Privacy & Cookies Policy, or any applicable laws and regulations.

14. Liability

14.1 c.technology is liable without limitation for (i) damages from injury to body or health caused intentionally or as a result of negligence and (ii) damages caused by willful misconduct or with gross negligence.

14.2 Any other liability (contractual and non-contractual) of c.technology is excluded.

15. Term and Termination

15.1 These Terms of Use have been entered into for an indefinite period and may be terminated by either Party at any time.

15.2 These Terms of Use shall automatically (i.e., without a termination by c.technology) terminate with immediate effect 

a) upon or after the bankruptcy, insolvency, dissolution or winding up of the Customer;
b) upon or after the breach of any material provision of these Terms of Use by the Customer, if the Customer has not cured such breach within twenty business days after written notice thereof by c.technology; or
c) if c.technology decides, at its sole discretion, to terminate the Services and/or to shut down the Platform.

15.3 The termination of these Terms of Use does not affect ongoing obligations.

15.4 Any termination of these Terms of Use shall be in writing or email to the following addresses: 

- If to c.technology:
c.technology AG, Tessinerplatz 7, 8002 Zurich, Switzerland, e-mail address: info@ctechnology.io.
- If to Customer:To the name and address or email address specified during registration or stored in the user profile.

15.5 Further, these Terms of Use shall be deemed to be terminated if a Customer deletes their account on the Website.

16. Force Majeure

16.1 Any delay or failure of either Party to perform its obligations under these Terms of Use will be excused to the extent that a Party is unable to perform directly as the result of an event or occurrence beyond the reasonable control of such Party, without such Party's fault or negligence (a "Force Majeure Event"), including, if applicable, coercive actions by any governmental authority (whether valid or invalid), fires, floods, windstorms, explosions, riots, natural disasters, wars, sabotage, labor problems (including lockouts, strikes) and pandemics, provided that written notice of such Force Majeure Event (including the anticipated duration of the delay) must be given by the affected Party to the other Party as soon as possible (but in no event more than ten business days after the Force Majeure Event occurs). For the avoidance of doubt, a Force Majeure Event does not include a change in economic or financial circumstances.

16.2 The Party whose performance is affected by a Force Majeure Event will use reasonable best efforts to end the force majeure situation and avoid its consequences and resume the performance of its obligations with utmost dispatch when the force majeure situation ceases. The payment of due fees will not be excluded or delayed due to force majeure.

16.3 The Parties will discuss in good faith alternative ways of performing these Terms of Use satisfying both Parties. In case no agreement thereon is reached within 60 business days, and if the Force Majeure Event compromises the entire Agreement, either Party may terminate these Terms of Use and such termination will become effective upon receipt of a written notice.

17. No Partnership

17.1 Nothing in these Terms of Use is intended to or shall be interpreted to create a simple partnership (einfache Gesellschaft) pursuant to art. 530 et seq. of the Swiss Code of Obligations between the Parties.

18. Severability

18.1 If any part of these Terms of Use is found to be invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not affect the validity of the remaining parts of the Terms of Use. The Parties shall negotiate in good faith in order to agree the terms of a mutually satisfactory provision to be substituted for the invalid, illegal or unenforceable provision which as nearly as possible validly gives effect to their intentions as expressed in these Terms of Use.

19. No Transfer/Assignment

19.1 The Customer shall not transfer or assign these Terms of Use or any rights and duties thereunder to any third parties without the prior written consent of c.technology.

20. Governing law and Jurisdiction

20.1 These Terms of Use shall be governed by, and construed in accordance with, the substantive laws of Switzerland, excluding its rules on conflict of laws and excluding international treaties. 

20.2 Any dispute arising out of or in connection with these Terms of Use, including disputes on its conclusion, binding effect, amendment and termination, shall be exclusively resolved by the ordinary courts of the City of Zurich, Switzerland, venue being Zurich.

Last Update to these Terms and Conditions

These terms and conditions were last updated in Zurich, on the 21 October 2025 by c.technology AG.