Integrated After-Sales & Support features for OEM Ecosystems

by Christian
In recreational boating, powersports, and micromobility, brand loyalty doesn’t stop at the point of sale - it’s built and maintained through seamless support and meaningful engagement across the entire product lifecycle.

Yet, in a world that’s rapidly digitizing, many hardware-focused OEMs still struggle to scale customer service and communications efficiently across their dealer and service networks.

At c.technology, we’re not just helping OEMs connect their vehicles - we’re helping them strengthen their entire ecosystem. Our platform provides a unified solution for vehicle data management, customer engagement, and after-sales support, all in one place.

From day-to-day inquiries to high-priority premium and “roadside” assistance, our integrated support portal allows OEMs and their partners to manage support tickets and customer histories in one streamlined workflow. With built-in live chat, your teams, and your dealer network can provide responsive, round-the-clock service that builds trust and brand value.

Here’s how it works:

  1. End customers can open a support ticket directly from the app when they have a question or issue - no phone call needed.
  2. Service partners access the ticket in their web dashboard, with full visibility into live and historical vehicle data - and a real-time chat to talk to the customer.
  3. OEMs step in as needed for 2nd-level support or connect their existing tools (e.g. Salesforce) via our open API.

By empowering OEMs and their networks with tools for proactive support and timely communication, we help turn operational complexity into a seamless, branded experience - online and on the water, trail, or street.